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Cancellation Policy

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We completely understand that life can be unpredictable and that unexpected situations may arise. While we truly value flexibility and kindness, we also ask for mutual respect when it comes to managing time.

If you need to cancel your appointment, we kindly ask that you provide at least 24 business hours' notice. For example, if your appointment is on a Tuesday, please let us know by the Saturday before. This helps us offer that time to another guest and ensures our stylists—whose time is in high demand—can make the most of their schedule.

Cancellations made with less than 24 business hours’ notice, or missed appointments without notice, will incur a 100% service charge.

We appreciate your understanding and cooperation in helping us provide the best experience to all of our clients.